Software Engineer

Working closely with Senior ICT Services staff, primarily the Lead Systems and Network Engineer, in order to carry out the following duties:

1.

a) Installation, configuration, integration, support, maintenance and image creation for desktop operating systems and virtual servers

b) Installation, configuration, support and maintenance of applications across the Grŵp’s extensive network environment and standalones as requested

c) Installation, configuration, support and maintenance of operating systems and applications on a standalone basis as requested

d) Security of client PCs with regards to file protection and antivirus software

e) Investigate and recommend ICT developments and enhancements that may be beneficial to the Grŵp

f) Administration and Academic User Support, in conjunction with other ICT Services Staff

g) Provide support for Multi Factor Authentication

h) Work with other ICT Services Staff to ensure that appropriate software and relevant hardware is installed and configured to meet the needs of the Administration and Academic areas of the Grŵp

i) Keep procedural, inventory, system and policy documentation up to date

j) Provide training and support to other ICT staff to ensure correct processes and procedures are followed for deployment of images to network and standalone devices

k) Maintenance and installation of software licensing systems and policies

l) Liaising and communicating with external companies and persons as necessary

2. Administration, configuration and support of online exams systems, servers and clients, liaising with Grŵp staff and Awarding Bodies as necessary.

3. Provide support for Grŵp systems e.g. VLE, Payroll, Finance, Library, Student Records, Time-Tabling, Email, including client side upgrades. Troubleshoot and grant/resolve user access issues on all software and systems used by the Grŵp.

4. To attend training courses and events as necessary in order to carry out duties effectively.

5. To carry out other duties as reasonably requested.