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Frequently Asked Questions for Higher Education Learners

Frequently Asked Questions for Higher Education Learners

Last update: 29/09/2020

For general FAQs and keeping safe on campus, please visit this section.

For general FAQs on courses that have been moved to remote learning due to a learner or staff member having a positive test, please visit this page.

Will there be an induction programme for new students?
Yes. You will have the opportunity to meet your fellow students and course tutors during the on-site induction. You will be introduced to a range of podcasts and digital resources are also available for you to familiarise yourself with the college site and services.

What opportunities are available for me to get involved with clubs and societies?
Our Freshers Fayre has moved online. Opportunities exist for you to engage with many external organisations that may be of interest to you throughout the year.

Will there be face-to-face teaching on site?
We will support learners to engage with their programme of study effectively, to ensure that they receive the highest-quality learning and student experience.

Following Welsh Government advice, we have planned as far as possible for different scenarios, beginning with blended delivery of online and on-site teaching and learning from September.

The amount of on-site or online delivery will depend upon a number of things:

  • how much of your specific course is made up of large lectures, tutorials, group sessions and practicals.
  • the rules and guidelines related to Covid-19 which we will need to fully comply with as we go through the academic year.

If some elements of my teaching are delivered online, will I still be charged the full tuition fees?
Students will be charged the full published tuition fees for 2020 entry. We are committed to delivering the highest-quality HE learning and student experience at Grŵp Llandrillo Menai and look forward to welcoming students onto our sites as much as we can.

Am I able to access the libraries and learning centres?
Yes. The Library and Study Centres will be open and available for learners to use with social distancing measures in place. Support is also available on the Library Youtube channel Gwella Hyder Digidol and the Study Skills website which includes resources to help you with research and assignment writing skills.

Is there any support available to help me access my online learning?
Yes. If you require any support with accessing your online learning from home, you can contact one of our libraries who will be able to assist you.

What kind of IT technology and support is available?
For those students that don't have access to a computer at home, ICT devices may be available to loan. Please contact the library for further information.

Will welfare support services continue to be available to me whilst learning online?
Yes. All support services will be available on site and online. This includes Mentors, Student Advisors and Counsellors. All of our services can also be accessed remotely by phone, email or digitally, giving you more flexibility. If you would like to access any of these services please email

Will my application to the UK Student Loans Company be affected by Covid-19?
No. UK and EU applicants to courses starting in September 2020 can apply for student finance online as normal. More information is available here: SLC Coronavirus (COVID-19) update.

Will travelling overseas affect my ability to study?
Students that are required to travel from overseas will receive guidance that relates to residents or visitors travelling to the UK (Entering the UK) and Wales (Travel: coronavirus).

At the time of writing, residents or visitors travelling to Wales are required to self isolate for 14 days. The complete list of countries from which travellers do not need to self-isolate can be found in the Health Protection (Coronavirus, International Travel) (Wales) Regulations 2020, as amended.

How can I keep up to date with news about my course and the college in general?
Your tutors and Programme Leader will give you an overview of Moodle, the VLE that contains the details and information about your course. All degree students are given a college email account.

Please keep an eye on your college email account as this is how tutors and college staff will communicate directly with you. Visit our website for information about our services and also to keep up to date with our current news.