Duty Manager

At Cae Mor, we pride ourselves on providing exceptional service and a memorable experience for our guests.

We are currently seeking a dedicated and experienced Duty Manager to join our dynamic team. If you have a passion for hospitality and a commitment to excellence, we would love to hear from you!

Responsibilities:

• Oversee daily operations to ensure the smooth running of the hotel
• Manage front desk activities including guest check-in and check-out, reservations, and
• guest services
• Lead and motivate the hotel staff to provide outstanding customer service
• Handle guest complaints and resolve issues promptly and professionally
• Ensure compliance with health and safety regulations
• Conduct staff training and performance evaluations
• Assist in managing budgets, inventory, and financial records
• Ensure the hotel's policies and procedures are followed consistently

Requirements:

• Proven experience in hotel management or a similar role
• Strong leadership and interpersonal skills
• Excellent organizational and multitasking abilities
• Exceptional customer service skills
• Ability to handle stressful situations calmly and effectively
• Knowledge of hotel management software (Guest line experience is highly desirable)
• Flexibility to work various shifts including evenings, weekends, and holidays

Benefits:

• Competitive salary
• Opportunities for professional growth and development
• Employee discounts on hotel services and accommodations
• Health and wellness benefits
• Supportive and friendly work environment