Book your place: 22/03/2023 12.45-15.45
Location: Busnes@LlandrilloMenai, Parc Menai
Light lunch included
A FREE event featuring keynote speech by nationally renowned tourism expert Melanie Cash, where she’ll share her years of experience with top tourism brands Marriott, Hilton, Accor, The Belfry Resort, Chewton Glen and more.
Now a consultant, trainer, coach and mentor, Melanie will share top tips and easy strategies that will transform your visitors’ experience, the ‘visitor journey’. We will discuss the balance of good business practice, meeting the demands of the modern visitor and maintaining a happy, motivated team.
Passionate about world-class customer service and with over 20 years’ industry experience at senior management level. Melanie will discuss touch points within ‘the journey’, presenting opportunities to add value to product and service. With each touch point creating a focus for improvement, you will also hear how collectively, they contribute towards numerous other business benefits.
Training & Skills Showcase
A key factor in ‘the journey’ is a skilled, motivated, professional team. Busnes@LlandrilloMenai as your local training provider will lead a discussion upon how apprenticeships help to achieve this, aiding recruitment, staff retention and facilitating career progression.
Several learners and employers will share their experience of apprenticeships before a question & answer session and closure of the afternoon’s discussion.
Join us to celebrate the industry positives, discuss the challenges and capture knowledge to implement instantly in your business.
To book, please email firstname.lastname@example.org or call 08445 460 460.