Level 2 Introduction to Communication Skills for Counselling, Coaching & Mentoring

This is an introductory course which is designed to introduce people to counselling and other roles and identify the skills required for development in their professional or personal role.

The objective of the course is to identify situations in professional practice which require the use of skills such as empathic listening, and to appreciate attitudes, prejudices, values which may help or hinder the relationship.

It will help you to:

• develop an understanding of core skills which includes active, empathic listening and effective responding;
• become aware of the boundaries of your professional role e.g. tutor role in teaching and know when referral to another person/agency is desirable.

This course supports the guidance within the Welsh Government’s Thinking Positively: Emotional health and well-being strategy and raises awareness of emotional wellbeing and mental health.

Level 2 units covered within this course include:

• Counselling Skills and Theory
• Understand key differences between Counselling, Coaching and Mentoring
• Ethics
• Reflective Practice
• Providing feedback

This will allow progression onto Level 3 Counselling or other further study in coaching and mentoring areas.