Customer Service

This course is designed for first-level leaders and supervisors who are responsible for delivering high standards of customer service within their organisation. It explores the key elements of exceptional customer experience, the impact of poor service, and practical methods for overcoming common internal barriers.

Delegates will engage with a structured workbook and gain actionable tools and techniques to align with their company’s customer service strategy.

Course Content Includes:

• What Is Customer Experience? – Understanding the definition and importance

• Why It Matters – The business value of excellent customer service

• Consequences of Poor Service – Exploring the impact on the organisation

• Barriers to Excellence – Identifying and overcoming internal challenges

• The Five Steps to Excellent Service – A framework for success and training others

• Service Recovery Techniques – Using problem-solving models to manage complaints and issues

• Customer Service Workbook – A practical guide to support on-the-job application

Why Take This Course?

• Understand how to align your team with your company’s customer service standards

• Gain confidence in coaching others and reinforcing service behaviours

• Leave with a comprehensive workbook to support implementation

• Learn practical strategies and tools for improving customer experience

Who Is It For?

This would be ideal for:

• First-level leaders and supervisors

• Team members responsible for delivering customer service standards

• Anyone involved in training or supporting frontline staff

Embrace change. Deliver impact.

Empower your team with the tools to consistently deliver excellent customer experiences.