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Communication Skills in a Medical Environment Level 2

Key Details

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  • Course Length:

    3 hours per week for 15 weeks - £159

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Communication Skills in a Medical Environment Level 2

Part-time Courses

Please contact us for further information about applying for this course.

Course Description

The aim of this course is to enable the learner to develop the knowledge and skills to be able to communicate appropriately with a range of people within a medical environment. To equip the learner with skills and confidence in face-to-face, written and non-verbal communication and to increase the learner's understanding of the importance of communication, and factors which can make communication difficult. Learner will develop skills for composing appropriate written documents within a medical environment.

Completion of this course will give you important skills for a career in medical administration work. It can help you succeed in an administrative role in any size or type of NHS organisation, including: Secretary, Receptionist, Administrator, Medical Records Clerk and Ward Clerk.

Entry Criteria

Good use of the English language is considered beneficial with particular focus on accuracy in spelling.


Taught sessions using discussion, practical exercises/activities, worksheets, assessments, direct instructions, lecture sessions, videos and other learning methods.

Homework and independent learning will form an integral part of the course.


All work will be assessed through a mixed approach including the following: portfolio of evidence; Assessments; Short answer questions.


Progression onto:

  • L2 Administration Skills in a Medical Environment
  • L2 Medical Audio Transcription
  • L2 Working in the NHS as a Medical Administrator
  • L2 Medical Terminology for Administrators

Other details

Course type: Part-time Courses

Level: 2

Programme Area:

  • Business and Management

Business and Management

Learn more about this area and see our course level guide:

Business and Management

Students talking in a classroom