Apprenticeship - Customer Service Level 2
Key Details
- Available at:Work-Based Learning
- Study Mode:Part-time
- Course Length:
14 months
Apprenticeship - Customer Service Level 2Apprenticeships
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Apprenticeship enquiry formCourse Description
The Customer Service Foundation Apprenticeship in Wales responds to the employer’s need for high levels of customer service skills within a wide range of organisations. Customer service skills are transferable across sectors and can be applied to many job roles.
The qualification is primarily aimed at individuals whose job role is dedicated to customer service as an occupation - for example:
- Customer Service Trainees
- Assistants and
- Representatives/Agents
Many employers also select Customer Service to complement an individual’s technical skill - for example:
- Estate Agents
- Nursery Nurses or
- Florists, etc.
If you work in a Customer focus role, have good interpersonal skills and strive to deliver the best possible service, even in difficult and complex situations, then this is the course for you.
Entry Criteria
- No formal qualifications are required but experience in Customer Service is desirable.
- Apprentices must have an employer who can cover the NVQ criteria.
- All places are subject to satisfactory interview.
Delivery
- The framework is usually delivered in the work place.
- Learners may need to attend College as agreed with Assessors.
Assessment
- Portfolio-based assessment
- Practical-observed assessments
Progression
From Foundation Apprenticeship Level 2 to an Apprenticeship Level 3.
Other details
Course type: Apprenticeships
Level:
2
Programme Area:
- Business and Management
Bilingual:
English or Welsh
Business and Management
Learn more about this area and see our course level guide:
