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Customer Service and Upselling for Retail and Hospitality

Key Details

  • Available at:
    Abergele, Dolgellau, Parc Menai (Busnes@LlandrilloMenai)
  • Study Mode:
  • Course Length:

    1 day (6 hours)

    Cost: £95

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Customer Service and Upselling for Retail and Hospitality

Short Course

Please call Busnes@LlandrilloMenai today on 08445 460 460 or email

Course Description

Elevate your customer service and sales skills to new heights with our comprehensive course on Customer Service and Upselling tailored for retail and hospitality professionals. In today's competitive market, exceptional customer service and effective upselling techniques are essential for driving revenue and fostering customer loyalty. This course is meticulously crafted to equip participants with the knowledge, skills, and strategies needed to excel in these critical areas.

Key Learning Objectives:

 Mastering First Impressions

Learn to create lasting positive impressions, setting the stage for exceptional customer interactions that encourage repeat business and positive referrals.

 Understanding Customers

Gain insights into diverse customer behaviours, preferences, and expectations, learning to effectively anticipate and address their needs.

 EffectiveCommunication

Enhance your communication skills to build rapport, convey information clearly, and engage customers meaningfully.

 Upselling Basics

Explore the fundamentals of upselling and cross-selling to increase sales and enhance customer satisfaction.

 Product Knowledge

Develop a deep understanding of your offerings to confidently recommend solutions that meet customer needs.

 Identifying Opportunities

Learn to recognise and capitalise on upselling opportunities while overcoming common challenges and objections.

 Ethical Practices

Explore the ethical implications of sales practices, maintaining integrity and trust while driving sales.

 Personal Development

Cultivate a mind-set of continuous learning and self-improvement to thrive in dynamic retail and hospitality industries.

Entry Criteria

This course is ideal for retail associates, customer service representatives, front-line staff, managers, and anyone working in

the retail or hospitality industry who is looking to enhance their customer service and upselling skills.


In person taught sessions, presentations and group work. The course can be delivered on employer’s premises with sufficient numbers.


No formal assessment.


Level 2 Diploma Customer Service.

Other details

Course type: Short Course

Level: N/A

Programme Area:

  • Business and Management

The course is available bilingually at the following campuses/locations :

  • Abergele
  • Dolgellau
  • Parc Menai (Busnes@LlandrilloMenai)



Business and Management

Learn more about this area and see our course level guide:

Business and Management

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