Customer Experience Agent

Bikmo is an adventure sports technology company, with a simple mission to provide exceptional services that enable our customers to spend more time exploring the great outdoors.

We are searching for a passionate cyclist to join our Customer Experience team and support them in delivering a world-class experience to customers, keeping Bikmo as the leading insurer for bike lovers. We’re looking for an individual who is well organised, efficient and very good with people.

The ideal candidate will always be prepared to go that extra mile for a customer, and be looking to make an impact in a growing business.

Insurance Sector experience is not required - we're looking for team members who will challenge previously held views of how insurance companies operate, in favour of utilising technology and design to provide an exceptional experience to our customers.

Duties include
Primarily focussing on claims processing and management.
Managing customer service requirements from phone calls to emails and live chat. ? Help provide support and advice to customers who are interested in taking out a cycle policy.
Work through technical issues with customers to resolve problems as they arise, ensuring an exceptional level of customer service is maintained.
Monitor and report on customer service performance, and any recurring issues that require attention.
Work with the content and development teams to help develop functions that will improve customer service, throughout a customer's lifetime.
Keep up-to-date with all the latest products and policy changes.
Attend cycling industry events to promote all things Bikmo.
Work with Bikmo teams in Europe to share capability, knowledge and learning.


How to apply

Register on Careers Wales website for Jobs Growth Wales and complete on-line application.


Job Details

County

Sir Fflint / Flintshire

category

Llawn Amser / Full-time

Sector

Manwerthu a Gwasanaethau i Gwsmeriaid / Retail & Customer Service

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