At Principality Building Society, our branches are the face of our business out in the communities we serve. We're Investing in our branches and are focussed on creating a hub for the local community – a place where we can build customer relationships, sometimes have life changing conversations and give our Members and customers the great service they've come to expect from us. So join our award winning team and make sure that when someone walks through our door, you’re the friendly face ready to meet their needs.
How you’ll make a difference
You’ll be the first person most Members will see when they come into our branch and you will quickly understand their needs, identifying the right products or services to help them out and passing them on to expert colleagues if necessary. And when you deal with customers over the phone, you’ll give them the same level of standout service. As the main point of contact with customers, your role is pivotal in helping to keep our members money safe.
What you’ll bring to the role
With a background in customer service, you’ll be a people person, with the ability to make our Members feel welcomed and cared for. Whether you’re dealing with them face-to-face, or over the phone, you’ll stay calm, friendly and supportive. With the energy and flexibility to deal with a wide range of customers, you’ll always be ready for the next challenge and will be keen to learn new skills and improve our service.