1st Line Support Analyst

Please note: The information displayed on each job vacancy is received directly from the named employer. Whilst we (Grŵp Llandrillo Menai) make every effort to ensure they comply with equality and diversity guidelines, we are not responsible for any errors or omissions in the wording used.


Provide helpdesk support for Sage accounting software and related addons such as CRM and integration software via email, phone, onsite and remote logon.

Work closely with customers, suppliers, and other departments to resolve software and accounting problems and queries.

Plan and prioritise own workload to address incoming issues by priority level, date and time of receipt to maximise customer satisfaction.

Developing and maintaining good relationships with ITAS customers. Proactively assisting with ITAS business development.

Manage and record incoming tickets using itas CRM system

Create regular articles/blogs/guides/videos to increase itas brand recognition and assist current and future customers


Amazing communication skills both written and verbal.
Exceptional interpersonal skills and overall attitude.
Ability to develop, build and maintain customer relationships.
Naturally technical with ability to quickly pick up new technology and concepts.
A professional appearance and manner.
Good problem-solving skills.
Be incredibly organised and attention to detail.
Full of initiative.
Work well under pressure.
Ability to use excel, word and outlook.
Full clean UK Drivers License and own transport.
Willing and able to attend training courses both remote and onsite.


English or Welsh and Maths GCSE grade C or higher.

How to apply

Job Details






Full Time Apprenticeships


Busnes a Rheoli / Business & Management

Closing Date


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