Welcome Back for Tourism - Service (Remote/Online tutor led course)

Key Details

  • Available at
    Remote Learning
  • Level
    2
  • Study Mode
    Part-time
  • Programme Area
    Travel and Tourism
  • Course Length

    3 hours

  • Course Type
    Short Course
  • Bilingual
    n/a

Course Description

This is a specialist training course of key skills delivered live by expert tutors through an online learning platform.

The programme will cover:

Service - developing customer and community confidence in your business.

This specially focused course package will equip you with a framework to plan and implement your business re-opening safely and successfully, and to ensure your business is able to thrive in the new normal.

Additonal Information:

SERVICE ELEMENT

Title: Get closer to your customer… from a distance

How to re-interpret your brand and service in the “new normal”, starting with creating a caring culture, then embedding safety and sparkle, building confidence in your service, anticipating challenges and how to address them. This will enable you to re-engage with your customers and communities. Includes the preparation of ‘Team talks’ enabling whole-team buy in of your service strategy.

Entry Criteria

For business owners, managers and leaders.

Delivery

Tutor led online delivery.

Assessment

.

Progression

ILM Leadership and Management

IOSH working Safely / Managing Safety

Nebosh certificate.

Would you like to apply for this course?

Please call us today on 08445 460 460 or send an email to busnes@gllm.ac.uk