Virtual Classroom - ITIL® 4 Foundation

Key Details

  • Available at
    Remote Learning
  • Level
  • Study Mode
  • Programme Area
    Personal Learning Account, IT and Media
  • Course Length

    This course is delivered by virtual classroom. Virtual classrooms are equivalent to face-to-face classroom courses, but delivered in an online environment. You will need to put aside 1 day to attend this course.

  • Course Type
  • Bilingual


Course Description

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

Entry Criteria

There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.


Online learning


The course includes exams which are invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.


Once you have completed this course, we recommend you to look at the BCS Accredited International Diploma in Business Analysis Course.

Campus Information Remote Learning

The course includes:

  • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
  • The seven guiding principles of ITIL®4
  • ITIL® service value system
  • The four dimensions of service management
  • The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven.

Would you like to apply for this course?

Personal Learning Account