Leadership and Management Essentials

A 5-part MicroLearning module series for New and Aspiring Leaders

Why Take This Course?

This practical leadership and management microlearning series has been designed for aspiring, new and developing leaders who want to build confidence, capability and practical workplace leadership skills.

The programme consists of five standalone one-day courses, each focused on a key area of leadership and management practice. Delegates may attend individual modules independently or complete the full five-module series as a structured leadership development pathway.

Each session provides practical tools, workplace techniques and reflective activities that can be immediately applied within the workplace to improve individual and team performance.

The programme is particularly suited to organisations seeking to:

Develop future leaders

Strengthen supervisory capability

Support internal progression

• Improve team performance and engagement
• Build a positive leadership culture.

MicroLearning Module Structure:

Module 1 – Introduction to Leadership

Leading Self and Others Effectively
A practical introduction to leadership principles, leadership styles and the difference between leadership and management.

Topics include:

• Leadership vs management
• Leadership styles and behaviours
• Emotional intelligence
• Communication fundamentals
• Building trust and credibility
• Role model leadership

Ideal for:

New supervisors, aspiring managers and team leaders.

Module 2 – Team Leading

Building High-Performing Teams
Develop practical skills to motivate, engage and lead individuals and teams effectively.

Topics include:

• Team dynamics
• Motivation techniques
• Delegation
• Workplace communication
• Managing different personalities
• Developing team culture

Ideal for:

Team leaders and supervisors responsible for team performance.

Module 3 – Performance Management

Managing Performance with Confidence
Learn practical approaches to setting expectations, giving feedback and improving workplace performance.

Topics include:

• Setting objectives
• Managing accountability
• Giving constructive feedback
• Coaching conversations
• Performance improvement
• Managing difficult conversations

Ideal for:

Managers responsible for supporting staff performance and development.

Module 4 – Customer Service Excellence

Creating Positive Customer Experiences
Explore practical approaches to delivering excellent customer service internally and externally.

Topics include:

• Customer expectations
• Professional communication
• Service culture
• Handling complaints
• Problem resolution
• Customer-focused behaviours

Ideal for:

Frontline staff, supervisors and customer-facing teams.

Module 5 – Problem Solving and Change Management

Leading Through Change and Challenge
Develop confidence in solving workplace problems and supporting teams through change.

Topics include:

• Structured problem solving
• Decision-making techniques
• Managing workplace change
• Resistance to change
• Continuous improvement
• Building resilience

Ideal for:

Leaders managing operational challenges and organisational change.