Conflict Management Resolution at Work

This course has been designed to explore all aspects of how to resolve conflict that may arise at work.

Why Take This Course?

Gain practical solutions, techniques and a workbook in how to deal with Conflict Management in the workplace.

Delegates will have the opportunity to take part in practical activities adopting: The Six Principles of Conflict Management Model, to develop conflict management skills.

Key Content:

• Definition: What is Conflict Management
• Identify the types of conflict that may arise in the workplace. Reflecting on positive and negative conflict.
• Look in to why conflicts arise in the workplace - Link to Motivation theory.
• Analyse the factors that may cause conflict: based on own workplace: i.e., behaviour and link to Motivation theory.
• Review the potential cause of reoccurring interpersonal conflict. Identify: Root cause.
• Identify the real impact of conflict in your own workplace: Time, Cost and Team Well-being.
• Conflict Management and the Law.
• Apply in practice - Role Play: The Six Principles of Conflict Management Model to resolve conflict. This includes: listen, body language, defuse, empathy, negotiate and applying Emotional Intelligence (Goleman Model), when dealing with Conflict Management.
• Complete a Conflict Management Workbook, with actions for further development.

Who is it for?

• Supervisors
• Team Leaders
• Head of Department Managers
• Project Managers
• First line or Middle Managers
• Customer Facing Employees, that wish to develop their skills and knowledge in how to resolve conflict situations within the workplace.