Personal Learning Account

Are you aged over 19 and earning under £26,000? Or, has your employment been negatively impacted by Covid-19? Then this course could be available for free through the Personal Learning Account.

How to apply: To apply through the Personal Learning Account, visit this information page.

Is this course right for me?

The main purpose of the qualification is to confirm that you are occupationally competent in your job role within a Primary Care setting. The qualification is designed to introduce the initial skills and knowledge needed to be successful in a frontline reception or administrative role. It is suitable for those who are new to working in a reception/administrative role in NHS Primary Care or those currently working in Primary Care in a patient-facing, back-office or telephone call-handling role. This qualification and the units within it are suitable for learners who are working within a healthcare setting.

Entry requirements:

You will need to be 16 years of age or older and must be employed within an administrative role in Primary Care.

Delivery:

An individual learning plan will be drawn up with you and your manager and an assessor will contact you remotely in the work place. You will build a portfolio of evidence to show how you met the National Standards in your day to day work, and that you are aware of relevant legislation.

Assessment:

You will provide your assessor with evidence of work situations you have dealt with. This can include:

  • Case Studies
  • Questions and Answers
  • Discussions
  • E-mails or letters to support your written evidence
  • Witness Testimonies from your colleagues or line manager

Diplomas will be marked by a workplace assessor and moderated by the internal verifier.

Progression:

This qualification may prepare learners for progression onto Level 3 clinical primary care qualification or a level 3 business admin or customer services qualification.