Personal Learning Account

Are you aged over 19 and earning under £26,000? Or, has your employment been negatively impacted by Covid-19? Then this course could be available for free through the Personal Learning Account.

How to apply: To apply through the Personal Learning Account, visit this information page.

Is this course right for me?

This course is an entry-level IT service management qualification, providing an understanding of the key concepts and terminology behind ITIL®. These topics include the seven guiding principles of ITIL® 4, four dimensions of service management and more.

Entry requirements:

There are no formal requirements, anyone can enrol and learn about the key ITIL® techniques, terminology and processes.

Delivery:

Online learning

Assessment:

The course includes exams which are invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.

Progression:

Once you have completed this course, we recommend you to look at the BCS Accredited International Diploma in Business Analysis Course.

Additional campus/course information:

  • Remote Learning

    The course includes:

    • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
    • The seven guiding principles of ITIL®4
    • ITIL® service value system
    • The four dimensions of service management
    • The ITIL® practices; understanding the purpose and key terms of all 15, with an in-depth understanding of seven.