Personal Learning Account

Are you aged over 19 and earning under £26,000? Or, has your employment been negatively impacted by Covid-19? Then this course could be available for free through the Personal Learning Account.

How to apply: To apply through the Personal Learning Account, visit this information page.

Is this course right for me?

IT Support is a great way to get into this industry, as it builds knowledge, experience and confidence, creating a strong foundation to a prosperous career. 

Members of an IT Support team maintain the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

Possessing these essential IT skills will open a pathway to many exciting and future-proof roles, outside of IT Support jobs, including Cyber Security, Cloud Architect, Business Intelligence, Developer, DevOps and Network Administrators.

Entry requirements:

There are no formal requirements but it would be advantageous to:

  • Have a basic or intermediate understanding of computing and networks and:
  • Be a fast learner
  • Be hardworking
  • Be committed to succeed


Online learning


The course includes exams which are invigilated online and you need to have access to an internet enabled device with a microphone and a webcam.


Once you have completed this course, we recommend you to look at the EC Council (CEH) Course

Additional campus/course information:

  • Remote Learning

    This IT Support programme consists of 5 main modules, which have been designed to make you industry-ready, as an IT Support professional. Throughout this programme you’ll gain a thorough understanding of the different techniques and tools valued by employers, as well as receive essential hands-on training and lab-based exercises, which will enable you to test and improve your new skills in a live but secure environment. Course Overview and Learning Outcomes CompTIA Fundamentals+

    • IT Concepts and Terminology - Illustrate basic computing, data and troubleshooting
    • Applications and Software - Understand the components of an OS and manage applications software
    • Database Fundamentals - Understand and explain database purpose, structures and concepts
    • Infrastructure - Set up and install devices to PC or laptops and secure basic wireless networks
    • Software Development - Interpret logic, know the purpose of programming concepts
    • Security - Comprehend confidentiality, integrity and availability concerns of secure devices

    CompTIA A+

    • Hardware – Identify, use and connect devices and hardware components
    • Networking – Be able to explain the different types of connections and networks, such as SOHO, WIFI and TCP/IP
    • Mobile Devices – Learn how to install and configure mobile devices and laptops
    • Operating Systems – Understand how to install and support Windows OS, Mac OS, Linus and Mobile OS
    • Hardware and Networking Troubleshooting – Troubleshoot network and device issues
    • Virtualization and Cloud Computing – Be able to compare Cloud Computing concepts and setup client-side virtualization
    • Software Troubleshooting – Understand how to troubleshoot mobile and PC device issues, such as application security support
    • Security – Protect against security vulnerabilities for devices and network connections
    • Operational Procedures – Follow best practice in the areas of communication, professionalism, safety and environmental impacts

    CompTIA Server+

    • Server Architecture – Learn how to configure and support server components
    • Networking – Be able to configure systems for network connectivity, which includes logical and physical elements
    • Troubleshooting – Successfully diagnose and resolve system software, hardware, storage, security and connectivity issues
    • Server Administration – Maintain and manage servers (including OS configuration), virtualization and access control
    • Security – Be able to apply physical and network data security techniques
    • Storage – Support storage devices technologies, including capacity and growth planning
    • Disaster Recovery – Fully understand disaster recovery and be able to run backup techniques

    ITIL® 4 Foundation

    • How ITIL® builds upon and support Lean, Agile, DevOps, and other project and process management practices
    • The seven guiding principles of ITIL®4