Is this course right for me?
The tourism and hospitality industry has taken a positive step forward - reopening. Now reflect upon the last few weeks of trading to benefit your business and boost your service offer! This is a specialist training course of key skills delivered live by expert tutors through an online learning platform.
The programme will cover:
Service - developing customer and community confidence in your business.
This specially focused course package will equip you with a framework to plan and implement your business re-opening safely and successfully, and to ensure your business is able to thrive in the new normal.
Title: Get closer to your customer… from a distance
How to re-interpret your brand and service in the “new normal”, starting with creating a caring culture, then embedding safety and sparkle, building confidence in your service, anticipating challenges and how to address them. This will enable you to re-engage with your customers and communities. Includes the preparation of ‘Team talks’ enabling whole-team buy in of your service strategy. Whole team module available (at extra cost).
Duration: 2 x 3 hour interactive session online, followed by offline activity in preparing your “Team talk” and follow-up group mentoring session.
Dysgu O Bell / Remote Learning
For business owners, managers and leaders.
Tutor led online delivery.
Short written assessment.
ILM Leadership and Management
IOSH working Safely / Managing Safety