Is this course right for me?

The tourism and hospitality industry has taken a positive step forward  - reopening.  Now reflect upon the last few weeks of trading to benefit your business and boost your service offer!  This is a specialist training course of key skills delivered live by expert tutors through an online learning platform.  

The programme will cover:

Service - developing customer and community confidence in your business.

This specially focused course package will equip you with a framework to plan and implement your business re-opening safely and successfully, and to ensure your business is able to thrive in the new normal.

Additonal Information:


Title: Get closer to your customer… from a distance

How to re-interpret your brand and service in the “new normal”, starting with creating a caring culture, then embedding safety and sparkle, building confidence in your service, anticipating challenges and how to address them.  This will enable you to re-engage with your customers and communities. Includes the preparation of ‘Team talks’ enabling whole-team buy in of your service strategy.  Whole team module available (at extra cost).

Duration: 2 x 3 hour interactive session online, followed by offline activity in preparing your “Team talk” and follow-up group mentoring session.

Course dates:

Dysgu O Bell / Remote Learning

DateTimeDaysHoursWeeksCostCodePlaces left
15 Oct 202009:00Thursday
This course is currently enroling, book your place now

Entry requirements:

For business owners, managers and leaders.


Tutor led online delivery.


Short written assessment.


ILM Leadership and Management

IOSH working Safely / Managing Safety

Nebosh certificate.