Is this course right for me?

Are you unsure of what step to take next? Did you not get the grades you were hoping for at school?

Don’t worry as our ‘Preparing to work in Customer Service’ programme might be the right choice for you.  

Customer service operations is one of the biggest employers in North Wales.

If you are friendly, organised, have a helpful attitude and enjoy meeting people then this maybe a good option.

The main qualifications are City and Guilds in Employability and Personal and Social Development Skills, along with Certificate in Customer Service. We also include Maths and English qualifications, which may be at GCSE level if required.

Entry requirements:

  • A real interest and commitment to the subject and attendance at an interview


The programme will be delivered through a blend of the following:

  • Lectures
  • Discussions
  • Case studies
  • Educational visits
  • Group work
  • Self-study
  • Classroom-based learning
  • Tutorial support
  • MOODLE (virtual learning environment)


We use many assessment methods, some of which may be familiar to you and others a new experience. These methods will include:

  • Coursework
  • Group assignments
  • Presentations
  • Role play
  • Observations
  • Exams
  • Practical assessments


After successfully completing this programme, there are various employment opportunities across North Wales available. We also have direct progression opportunities available onto the Customer Services Level 2 and 3 full-time programmes at the Rhyl campus.