There are over 48,000 people currently employed in North Wales who work in customer service, retail and sales. Providing good service is one of the most important things that can set your business apart from others of its kind.

If you have a passion for providing good service, and you enjoy helping and dealing with people, then a career in Customer Service could be for you.

Whatever type of industry you would like to join, we offer a variety of courses which could help you be successful in this field.

Customer Service image

Top career opportunities

Air travel assistants

Average salary: £17,430
Experienced salary: £29,494

Customer service occupations

Average salary: £20,280
Experienced salary: £30,576

Customer service managers and supervisors

Average salary: £23,982
Experienced salary: £39,125

Top jobs in sector

  • Functional managers and directors
    What does this career do?

    Functional managers and directors in this unit group perform a variety of senior management tasks in respect of other specialist functions or fields of activity in organisations not elsewhere classified in MINOR GROUP 113: Functional Managers and Directors.

    What are the entry requirements?

    Honours, Bachelor's degree

    How well does it pay?

    Normal pay is around £54,018 per year. That is about £4,501 per month, or £26 per hour.

    New workers generally start around £24,419 per year.
    Highly experienced workers can earn as much as £102,731 per year.

  • Managers and proprietors in other services
    What does this career do?

    Job holders in this unit group perform a variety of managerial tasks in other service industries not elsewhere classified in MINOR GROUP 125: Managers and Proprietors in Other Services.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £29,640 per year. That is about £2,470 per month, or £14 per hour.

    New workers generally start around £17,846 per year.
    Highly experienced workers can earn as much as £59,446 per year.

  • IT user support technicians
    What does this career do?

    IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £28,350 per year. That is about £2,362 per month, or £14 per hour.

    New workers generally start around £18,762 per year.
    Highly experienced workers can earn as much as £45,926 per year.

  • Finance and investment analysts and advisers
    What does this career do?

    Job holders in this unit group advise customers, who may be individuals, companies or specialist groups, on the purchase of investments, insurance, mortgages, pensions and other financial services and products.

    What are the entry requirements?

    Honours, Bachelor's degree

    How well does it pay?

    Normal pay is around £32,760 per year. That is about £2,730 per month, or £16 per hour.

    New workers generally start around £21,362 per year.
    Highly experienced workers can earn as much as £55,370 per year.

  • Financial accounts managers
    What does this career do?

    Job holders in this unit group manage client accounts or departments within financial institutions (such as banks and insurance companies) or manage a variety of financial accounts within other organisations.

    What are the entry requirements?

    Honours, Bachelor's degree

    How well does it pay?

    Normal pay is around £29,307 per year. That is about £2,442 per month, or £14 per hour.

    New workers generally start around £20,072 per year.
    Highly experienced workers can earn as much as £51,314 per year.

  • Business sales executives
    What does this career do?

    Business sales executives provide advice to existing and potential customers, and receive orders for specialist machinery, equipment, materials and other products or services that require technical knowledge.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £25,522 per year. That is about £2,126 per month, or £12 per hour.

    New workers generally start around £15,101 per year.
    Highly experienced workers can earn as much as £51,043 per year.

  • Bank and post office clerks
    What does this career do?

    Bank and post office clerks deal with the payment and receipt of money, cheques and other routine financial transactions and open and close accounts. They advise upon financial products and services offered by banks, building societies and post offices.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £23,795 per year. That is about £1,982 per month, or £11 per hour.

    New workers generally start around £17,930 per year.
    Highly experienced workers can earn as much as £36,795 per year.

  • Stock control clerks and assistants
    What does this career do?

    Stock control clerks and assistants receive orders from customers, prepare requisitions or despatch documents for ordered goods, maintain and update records, files and other correspondence in relation to the storage and despatch of goods.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £25,334 per year. That is about £2,111 per month, or £12 per hour.

    New workers generally start around £19,614 per year.
    Highly experienced workers can earn as much as £37,627 per year.

  • Telecommunications engineers
    What does this career do?

    Telecommunications engineers install, maintain and repair public and private telephone systems and maintain, test and repair telecommunications cables.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £32,677 per year. That is about £2,723 per month, or £16 per hour.

    New workers generally start around £22,298 per year.
    Highly experienced workers can earn as much as £42,702 per year.

  • IT engineers
    What does this career do?

    IT engineers install, maintain and repair the physical components of computer systems and equipment.

    What are the entry requirements?

    Honours, Bachelor's degree

    How well does it pay?

    Normal pay is around £30,971 per year. That is about £2,580 per month, or £15 per hour.

    New workers generally start around £19,926 per year.
    Highly experienced workers can earn as much as £43,971 per year.

  • Electrical and electronic trades
    What does this career do?

    Job holders in this group perform a variety of electrical and electronic occupations not elsewhere classified in MINOR GROUP 524: Electrical and Electronic Trades.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £31,554 per year. That is about £2,629 per month, or £15 per hour.

    New workers generally start around £22,298 per year.
    Highly experienced workers can earn as much as £43,347 per year.

  • Air travel assistants
    What does this career do?

    Air travel assistants issue travel tickets and boarding passes, examine other documentation, provide information and assistance at airport terminals and look after the welfare, comfort and safety of passengers travelling in aircraft.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £17,430 per year. That is about £1,452 per month, or £8 per hour.

    New workers generally start around £14,394 per year.
    Highly experienced workers can earn as much as £29,494 per year.

  • Sales and retail assistants
    What does this career do?

    Sales and retail assistants demonstrate and sell a variety of goods and services in shops, stores, showrooms and similar establishments.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £17,555 per year. That is about £1,462 per month, or £8 per hour.

    New workers generally start around £15,870 per year.
    Highly experienced workers can earn as much as £23,816 per year.

  • Retail cashiers and check-out operators
    What does this career do?

    Retail cashiers and check-out operators accept payments from customers and give change in respect of sales or services.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £18,034 per year. That is about £1,502 per month, or £9 per hour.

    New workers generally start around £16,661 per year.
    Highly experienced workers can earn as much as £23,566 per year.

  • Call and contact centre occupations
    What does this career do?

    Workers in this unit group receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £19,282 per year. That is about £1,606 per month, or £9 per hour.

    New workers generally start around £16,557 per year.
    Highly experienced workers can earn as much as £28,621 per year.

  • Customer service occupations
    What does this career do?

    Job holders in this unit group perform a variety of customer service occupations not elsewhere classified in MINOR GROUP 721: Customer Service Occupations.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £20,280 per year. That is about £1,690 per month, or £10 per hour.

    New workers generally start around £16,931 per year.
    Highly experienced workers can earn as much as £30,576 per year.

  • Customer service managers and supervisors
    What does this career do?

    Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

    What are the entry requirements?

    Level 3 NVQ; A Levels

    How well does it pay?

    Normal pay is around £23,982 per year. That is about £1,998 per month, or £12 per hour.

    New workers generally start around £17,306 per year.
    Highly experienced workers can earn as much as £39,125 per year.

  • Kitchen and catering assistants
    What does this career do?

    Workers in this unit group assist in the preparation and service of food and beverages in restaurants, cafés and other eating establishments, and perform various cleaning, fetching and carrying tasks.

    What are the entry requirements?

    Level 2 NVQ; GCSE at grades A*-C

    How well does it pay?

    Normal pay is around £17,285 per year. That is about £1,440 per month, or £8 per hour.

    New workers generally start around £12,958 per year.
    Highly experienced workers can earn as much as £22,006 per year.

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